Privacy Policy

Last updated: 28 August 2026

Animora ("Animora", "we", "us") is a social community for pets and pet lovers. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using the Animora app or website, you agree to this policy.

1. Information we collect

Information you provide

Account details — your email address, display name, and username when you sign up. If you sign in with Google, Apple, or Facebook, we receive your name, email, and profile photo from that provider.
Profile and content — your bio, profile photo, pets you add, and the posts, photos, short videos, live streams, and chat messages you create.
Reports and safety — content you report and users you block, so we can keep the community safe.

Information collected automatically

Location — with your permission, your device's approximate or precise location is used to show nearby vets, pet shops, parks, and zoos. Location is used only when you use that feature; we do not continuously track you, and we do not store your device's location on our servers.
Device & usage — basic technical data (device type, app version, and diagnostic information) needed to operate and secure the service.
Push tokens — a notification token so we can send you push notifications you have enabled.

2. How we use your information

To create and manage your account and profile.
To operate core features — the feed, live streaming, chat, adoption, lost & found, and nearby places.
To process tips and gifts and pay out creators (see Payments below).
To keep Animora safe: moderation, reviewing reported content, and enforcing our Terms.
To send notifications you have opted into and important service messages.

3. Service providers we use

We use trusted providers to run Animora. Your data is processed by them only to provide our service:

Google Firebase (Authentication, Cloud Firestore, Storage, Cloud Messaging) — accounts, content, and notifications.
Cloudflare (Workers, R2, Pages) — our media and API gateway and image/video hosting.
Stripe — payment processing for tips and gifts, and creator payouts via Stripe Connect. Card details are handled by Stripe; Animora never sees or stores your full card number.
LiveKit — real-time audio/video delivery for live streams.
OpenStreetMap & Geoapify — map tiles and place search for the nearby-places feature.

4. Sharing and public content

Your profile, posts, live streams, and public chat are visible to other Animora users. We do not sell your personal information. We share data only with the providers above, when required by law, or to protect the rights, safety, and security of our users and Animora.

5. Payments

Tips and animal gifts are processed by Stripe. When you send a gift, we record the transaction (amount, recipient, and gift type) to display it and pay the creator. Refunds are handled per our Terms of Service.

6. Data retention & deletion

We keep your information while your account is active. You can delete your account at any time from Settings → Delete Account in the app. Deleting your account removes your profile and the content you own (posts, pets, and live streams) from our systems. Some records may be retained where required for legal, security, tax, or fraud-prevention reasons.

7. Security

We use industry-standard measures including encrypted connections, authenticated access to all data, and least-privilege server access. No method of transmission or storage is completely secure, but we work to protect your information.

8. Children

Animora is not directed to children under 13 (or the minimum age required in your country). Sending gifts and tips requires you to be 18 or older. We do not knowingly collect data from children under 13; if you believe a child has provided us information, contact us and we will remove it.

9. International transfers

Animora's providers may process and store data on servers located outside your country, including the United States. Where required, we rely on appropriate safeguards for such transfers.

10. Your rights

Depending on where you live (including under the UK GDPR, EU GDPR, and CCPA), you may have the right to access, correct, delete, or export your data, and to object to certain processing. You can exercise many of these directly in the app, or contact us using the details below.

11. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above and, where appropriate, an in-app notice.

12. Contact

Questions about this policy or your data? Contact us at support@animora.best.

This policy describes Animora's data practices. It is provided in good faith and should be reviewed against your local legal requirements before commercial launch.